What We Do - Some of Our Popular Services!
Planning:
- Analyze company computing resources and needs for planning and budgetary purposes.
- Advise on hardware and software acquisitions and upgrades.
- Hardware: Purchasing, install, configure, repair and upgrade supported hardware (new computers, memory upgrades, printers, etc.) for workstations
Networking:
- Coordinate networking needs including applications for new connections.
- Install and configure networking hardware and software.
- Software: Install, configure and troubleshoot supported software. Install non-supported software on request but without troubleshooting.
Preventive Maintenance:
- Perform regularly scheduled checkout and preventative maintenance on supported machines.
Service Calls:
- Respond in-person, by remote support, by phone or email to trouble calls from supported customers.
Monitoring:
- Proactively monitor network and servers for potential issues
- OG2 will maintain remote support tools, OG2 will maintain a helpdesk software to track and document issues.
- OG2 will maintain monitoring tools to monitor connectivity, virus, spyware and malware on the supported workstations.
What do we know?
We know a lot! Most importantly, we know that we can't possibly know everything. We have trusted partners that help us with those things we don't know.
e-Discovery
We mine Electronically Stored Information (ESI) for legal purposes.
Service Desk
Complete 24/7 service desk solution with personalized on and off site support for your entire organization.
Total Solutions
We can handle everything you need- from installation, cabling and hardware to everyday IT Support needs.
Get Help Now
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